Refund policy
Last updated: September 20, 2026
1. Different Products Have Different Return Conditions
Disgruntled Outpost LLC sells original, made-to-order, personalized, supplier-fulfilled, limited-release, special-order, and general merchandise.
Return eligibility can therefore differ by product, supplier, manufacturer, fulfillment method, and transaction type.
Contact us before sending an item back so we can confirm whether the product is eligible for return and provide the applicable instructions and return destination.
Do not return supplier-fulfilled merchandise to Disgruntled Outpost or to a supplier without authorization.
2. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If an item arrives damaged, defective, materially different from what was ordered, or an expected item is missing, contact support@disgruntledhq.com promptly with your order number and a description of the issue.
We may reasonably request photographs of the product, packaging, shipping label, damage, or other information necessary to document and investigate the issue.
Depending on the circumstances and applicable rights, an appropriate remedy may include a replacement, refund, correction, or another resolution.
3. Disgruntled Outpost Originals, Made-to-Order, and Personalized Products
Products manufactured, printed, embroidered, decorated, configured, or personalized specifically for an order generally cannot be returned or exchanged solely because of:
- change of mind;
- an incorrect customer-selected size;
- an incorrect customer-provided personalization;
- preference;
- fit; or
- another non-defect reason, unless the applicable product listing or written transaction terms state otherwise.
This restriction does not eliminate remedies for merchandise that is defective, damaged, incorrectly produced, incorrectly fulfilled, or otherwise subject to rights that cannot lawfully be waived.
4. Supplier-Fulfilled Merchandise
Merchandise supplied or fulfilled by Rothco, Streetwise/CEPI, UBL/Shopify Collective, or another supplier may be subject to product-specific or supplier-specific return conditions.
Return eligibility, return windows, merchandise-condition requirements, authorization procedures, restocking charges, and return routing may therefore vary.
Disgruntled Outpost will provide the applicable instructions after reviewing the return request.
Supplier policies do not eliminate consumer rights that cannot lawfully be waived.
5. Limited-Release, Clearance, Final-Sale, and Special-Order Products
A product will be treated as final sale only when that condition is clearly disclosed before purchase or is established by applicable written transaction terms.
Limited-release, clearance, special-order, customized, procurement, or otherwise specially sourced products may have narrower cancellation or return eligibility when those conditions are disclosed for the applicable transaction.
Gift cards are final sale and are not returnable or redeemable for cash except where required by applicable law.
6. Cancellations
Contact us as soon as possible if you need to cancel an order.
Cancellation is not guaranteed after production, personalization, supplier processing, special ordering, procurement, or shipment has begun.
If an order can be cancelled, any applicable refund will normally be submitted to the original payment method unless another method is required by law or agreed to in writing.
7. Return Authorization
Do not send merchandise back until return instructions have been provided.
Depending on the product, the appropriate return destination may be a supplier, manufacturer, production partner, fulfillment facility, or another authorized location.
Sending an item to an unauthorized address may delay or prevent processing of the return.
8. Refund Processing
Approved refunds are submitted to the applicable payment method after approval and processing.
Bank, card-network, payment-provider, and financial-institution posting times are outside Disgruntled Outpost's control.
Original shipping, return shipping, special-order charges, restocking charges, or other transaction-specific costs may be non-refundable when properly disclosed and permitted by applicable law, except where the return results from our error or applicable law require otherwise.
9. B2B, Procurement, Professional, and Restricted Products
Bulk, B2B, public-sector, professional, restricted, special-order, or quoted transactions may have product-specific cancellation, return, restocking, freight, inspection, documentation, and acceptance conditions stated in a formal quote, purchase order, supplier or manufacturer condition, contract, or written order confirmation.
Those transaction-specific terms control where they expressly differ from this general policy, subject to applicable law.
10. Contact
Before returning an item, contact:
Disgruntled Outpost LLC
Email: support@disgruntledhq.com
Phone: (914) 340-7644
Include your order number and the reason for your request.