Refund policy

*Last updated: July 2nd, 2026*

1. Custom Print Sizing Exchanges

Because our gear is custom-printed upon ordering, we do not accept standard returns for refunds. However, if you ordered the wrong size, contact us within 14 days of delivery at support@disgruntledhq.com. We will issue you a custom invoice to cover the wholesale printing and shipping cost (~$15.00) to manufacture and deploy a replacement size to your perimeter.

2. Limited-Release Apparel Drops — Final Sale

Due to the nature of our limited-release apparel drop model:

- All items purchased during a scheduled apparel drop are made-to-order or produced in strictly limited batches.

- These purchases are final sale. We cannot accept returns, exchanges, or cancellations for change of mind, wrong size, incorrect fit, or any other non-defect reason.

- By completing a purchase during a limited-release drop, you acknowledge and agree that:

- Each design is produced in a finite, exclusive run

- There are no guaranteed restocks or size replacements

- All sales are final

3. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item (regardless of drop or non-drop status), please contact us within 7 days of delivery at support@disgruntledhq.com with photos of the issue and your order number. We will review and, at our discretion, offer a replacement (if available) or a refund.

4. Exchanges

Exchanges are only available for **non-drop items** and are subject to inventory availability. For limited-release drops, no exchanges are available as described in Section 2.

5. Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days of approval. Shipping costs are non-refundable unless the return is due to our error.