Privacy policy

*Last updated: June 27, 2026*

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact our support team. This may include:

- Your name, email address, shipping address, and phone number

- Payment information (processed securely through third-party payment processors — we do not store full payment card numbers)

- Order history and preferences

- Communications you send to us

2. Automated Business Communications Processing

Disgruntled Outpost uses automated artificial intelligence tools to manage and process business communications sent to our primary company mailboxes, including but not limited to:

- francisco.gonzalez@disgruntledhq.com

- support@disgruntledhq.com

- info@disgruntledhq.com

- orders@disgruntledhq.com

These AI tools may read, analyze, categorize, draft responses to, and archive messages and attachments received at these addresses. By sending a message to any of these mailboxes, you acknowledge and consent to automated processing of your communication. This processing is performed to improve response times and operational efficiency. If you do not wish for your communication to be processed by automated systems, please do not send information to these addresses or contact us via postal mail at the address listed in Section 9.

3. Professional Lead Sourcing and Outreach

Disgruntled Outpost collects professional contact information from third-party data providers, publicly available business networks (including LinkedIn), and other professional directories in order to conduct outbound sales and marketing outreach. This information is limited to professional contact details such as:

- Name and professional title

- Company name and business email address

- Industry and professional role

We currently target U.S. professionals in the **Logistics, Aerospace & Defense, and Construction** sectors, specifically individuals holding **management, director, or ownership-level positions**.

This data is used solely for the purpose of outbound sales communications regarding Disgruntled Outpost's products and services. If you are a professional contact who wishes to opt out of further communications or request deletion of your data, you may contact us at support@disgruntledhq.com with the subject line "Opt-Out – Lead Data," and we will honor your request promptly.

4. How We Use Your Information

We use the information we collect to:

- Process and fulfill your orders, including shipping and returns

- Communicate with you about your orders, account, and inquiries

- Send marketing communications (if you have opted in)

- Improve our website, products, and customer experience

- Comply with legal obligations and protect our rights

- Conduct outbound professional sales outreach as described in Section 3

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business (payment processors, shipping carriers, email platforms, AI service providers)

Legal authorities when required by law or to protect our rights

Business transferees in the event of a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

- Access the personal information we hold about you

- Request correction or deletion of your information

- opt out of marketing communications

- Withdraw consent for automated processing (where applicable)

To exercise any of these rights, contact us at Support@disgruntledhq.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We will not share your Text message opt-in or consent status with any third party for purposes unrelated to providing the messaging service. We may share this data with vendors who help us deliver text messages, including platform providers and phone companies.