Privacy policy
Last updated: October 04, 2026
1. Overview
This Privacy Policy explains how Disgruntled Outpost LLC collects, uses, discloses, and protects personal information when you visit, communicate with, purchase from, or otherwise interact with our websites, storefront, customer-service channels, business inquiry processes, or related services.
Disgruntled Outpost's public brand presence may include disgruntledoutpost.com, while ecommerce and related Shopify services may operate through disgruntledhq.com and Shopify infrastructure.
The specific privacy rights available to you depend on where you live and applicable law.
2. Information We Collect
Depending on how you interact with us, we may collect information such as:
- name;
- email address;
- telephone number;
- billing and shipping information;
- account information;
- order and transaction information;
- product interests and purchasing history;
- business or organizational information submitted through an RFQ or procurement inquiry;
- communications with us;
- customer-service information;
- device, browser, network, cookie, and similar technical information;
- storefront activity and interaction information;
- advertising, referral, and marketing information; and
- information necessary to prevent fraud, protect our systems, or comply with applicable legal requirements.
Payment information may be processed by Shopify, payment processors, or other authorized payment providers. Disgruntled Outpost does not require customers to provide full payment-card information through ordinary contact or RFQ forms.
3. Information You Should Not Submit Through Ordinary Forms
Do not submit the following through an ordinary contact form, business inquiry, RFQ form, or general email unless we specifically provide an appropriate method for doing so:
- full payment-card numbers;
- Social Security numbers;
- medical records or medical information;
- passwords;
- highly sensitive identity documents; or
- sensitive qualification or eligibility documents.
If documentation is required for a professional, restricted, procurement, or other reviewed transaction, we may provide an appropriate process for that purpose.
4. How We Use Personal Information
We may use personal information to:
- provide and operate our storefront and services;
- process, fulfill, and administer orders;
- communicate about orders, inquiries, returns, shipping, and customer support;
- evaluate RFQs and business or public-sector inquiries;
- determine the appropriate transaction or purchasing process;
- coordinate fulfillment with applicable suppliers, manufacturers, production partners, and carriers;
- prevent fraud and protect our customers, business, systems, and services;
- maintain records;
- improve our storefront, products, communications, and customer experience;
- measure storefront and marketing performance;
- send marketing communications where permitted;
- conduct legitimate B2B outreach using appropriate professional or business contact information where permitted;
- comply with legal, tax, accounting, regulatory, or contractual obligations; and
- establish, exercise, or defend legal rights.
5. Automated and AI-Assisted Processing
Disgruntled Outpost may use software, automation, and AI-assisted tools to help organize, classify, summarize, route, search, or prepare responses to business communications and operational information.
This may include communications sent to Disgruntled Outpost business email addresses or submitted through our business systems.
Use of automation does not mean that every decision is made automatically. We may require human review where appropriate, particularly for transactions involving eligibility, professional or restricted products, procurement, exceptions, or other consequential decisions.
6. Shopify and Other Service Providers
Our ecommerce operations use Shopify and may use other service providers that support functions such as:
- ecommerce hosting;
- payment processing;
- fraud prevention;
- order administration;
- customer communications;
- email and marketing;
- analytics;
- advertising;
- customer support;
- production;
- supplier fulfillment;
- shipping; and
- other business operations.
These providers may process information as necessary to provide their services, subject to their applicable agreements, privacy practices, and legal obligations.
7. Suppliers, Manufacturers, Production Partners, and Carriers
Because Disgruntled Outpost uses multiple fulfillment sources, information reasonably necessary to fulfill an order may be disclosed to the applicable supplier, manufacturer, production partner, distributor, fulfillment provider, or shipping carrier.
This may include the recipient's name, shipping address, contact information, ordered products, quantities, and other information reasonably required to fulfill, deliver, support, or resolve the transaction.
We do not provide a supplier with unrelated customer information merely because that supplier has other products listed in our store.
8. Cookies, Analytics, Advertising, and Similar Technologies
Our websites and service providers may use cookies, pixels, local storage, analytics technologies, advertising technologies, and similar tools.
These technologies may be used to:
- keep storefront functions working;
- remember preferences;
- understand site usage;
- measure performance;
- prevent fraud;
- improve services;
- measure advertising effectiveness; and
- provide or measure relevant advertising where permitted.
Available controls may depend on your browser, device, location, and applicable law.
9. Sale, Sharing, and Targeted Advertising
Disgruntled Outpost does not sell personal information in exchange for money.
However, certain disclosures involving advertising, analytics, cookies, pixels, or similar technologies may be legally defined as a “sale,” “sharing,” or use for “targeted advertising” under some privacy laws even when no money is exchanged for the personal information.
Where applicable law provides an opt-out right, eligible users may exercise that right through the privacy choices mechanisms made available by our storefront or by contacting us.
10. Marketing Communications
Where permitted, we may use contact information to send information about products, promotions, business services, or other relevant Disgruntled Outpost communications.
You may unsubscribe from marketing email using the unsubscribe mechanism provided in the communication.
Transactional, security, order, account, customer-service, and legally required communications may still be sent when necessary.
11. B2B and Professional Outreach
Where permitted by applicable law, Disgruntled Outpost may obtain professional or business contact information from public sources, professional platforms, directories, business databases, referrals, service providers, or direct business interactions for legitimate B2B outreach.
We may use that information to identify organizations or professionals whose responsibilities or operations may reasonably relate to products or services offered by Disgruntled Outpost.
Recipients may request that appropriate marketing outreach stop.
12. How We Disclose Information
We may disclose personal information when reasonably necessary to:
- Shopify and ecommerce providers;
- payment processors;
- fraud-prevention and security providers;
- suppliers and fulfillment partners;
- production partners;
- shipping carriers;
- communications and customer-support providers;
- analytics and advertising providers;
- professional advisers;
- government agencies or other parties where required by law; and
- parties involved in a business transaction, restructuring, or legal proceeding where permitted.
We may also disclose information when reasonably necessary to protect rights, safety, property, customers, systems, or the integrity of our services.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, business operations, accounting, tax, fraud prevention, dispute resolution, contractual obligations, and legal compliance.
Retention periods vary according to the type of information and the reason it is maintained.
14. Security
We use reasonable administrative, organizational, and technical measures appropriate to the nature of the information and our operations.
No website, network, transmission, or storage system can be guaranteed to be completely secure.
15. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, which may include rights to:
- request access;
- request correction;
- request deletion;
- obtain certain information about processing or disclosure;
- opt out of certain sale, sharing, or targeted advertising activities;
- withdraw certain consent where applicable; or
- appeal certain privacy decisions where applicable law provides that right.
We may need to verify your identity before completing certain requests.
Authorized agents may be required to provide information reasonably necessary to verify their authority where permitted by law.
16. Privacy Choices
Where applicable, privacy choices may be available through the Your Privacy Choices page on our storefront.
You may also contact us at support@disgruntledhq.com regarding a privacy request.
17. Children's Privacy
Our services are not designed to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us in circumstances that require deletion or another response under applicable law, contact us.
18. Third-Party Websites and Services
Our websites may link to or interact with third-party websites, applications, payment services, suppliers, social platforms, or other services.
Their privacy practices are governed by their own policies. Disgruntled Outpost is not responsible for the independent privacy practices of third parties.
19. Changes to This Policy
We may update this Privacy Policy as our storefront, suppliers, technology, business practices, or legal requirements change.
The current version and most recent update date will be posted with the policy.
20. Mobile Messaging and SMS Privacy
If you opt in to receive text messages from Disgruntled Outpost, we may use your mobile telephone number and related messaging information to send promotional messages, product and release updates, Outpost alerts, and, where enabled, cart-reminder messages.
Our website and service providers may use cookies, pixels, plugins, local storage, or similar technologies to recognize shopping activity and determine when a cart has been abandoned. When SMS cart reminders are enabled, information about that activity may be used to determine when to send a cart-reminder text message.
We do not sell or share text-message originator opt-in data or SMS consent with unaffiliated third parties for their own marketing purposes. Mobile opt-in information may be disclosed to service providers that help us operate the messaging program, such as messaging platforms, telecommunications providers, and vendors that process communications on our behalf, solely as reasonably necessary to provide those services.
Participation in the SMS program is voluntary. You may withdraw SMS marketing consent by following the opt-out instructions provided in the text messages. Withdrawal of SMS marketing consent does not affect other communications that we are permitted or required to send.
21. Contact
Privacy questions and requests may be directed to:
Disgruntled Outpost LLC
Email: support@disgruntledhq.com
Phone: (914) 340-7644